Customer Experience

Compliments
3
Suggestions
0
Complaints
2

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Reviews For Nieuw Amsterdam | Average Rating:

  • by Rachel Sari on 11/16/2019
  • Rating:4 Star Rating: Good
  • I moved in roughly 2 months ago and I am very happy here. All of my neighbors are very nice and were so welcoming when I moved in; it's so great to know your neighbors' names in an apartment complex! I appreciate being able to do my laundry in my own apartment and the beautiful brand new windows that let in so much sun and light. I will say that I was a little disappointed that my apartment didn't match the floor plan that I had been given because it turned out I couldn't move my dining set in as planned, but no big deal, I got over it and downsized my table and everything is fine. It's very pet friendly here, although it's tough for my dog and me to use the dog park because the big dogs dig rather large holes and it's easy to really hurt yourself just walking in there (or my dog can literally fall into one of the holes!), so maybe having maintenance fill the holes periodically would help, or having 2 sections, for big and small dogs, would be good. But I love my apartment and the feeling of safety I have here, it's quiet and warm, and bright, and it's feels like home.
  • by Kelley on 07/03/2019
  • Rating:1 Star Rating: Poor
  • I looked at renting a unit at the Nieuw Amsterdam Apartment Homes in April. I was interested in a unit and completed an online application. When I was approved, I told the women in the leasing office that I wanted to think about it before putting a deposit down. The next day I was notified by my credit card company that the leasing office had used my credit card to run a deposit on a unit, which I DID NOT AUTHORIZE. When I called the leasing office, they admitted that they had used the credit card from my application fee in order to put the unit on hold. Again, I did not authorize this charge and had explicitly told them the day before that I understood the risk of waiting and wanted to think about it. The next day, I called and spoke with Helen to tell her that I was no longer interested in the unit and to refund my money. Helen was extremely rude and said that I would have to now go through a 30 day process with the head office to get my refund. Moral of my experience - the women in the leasing office are extremely rude and unprofessional. No one should live in a community run by people you cannot trust. The units themselves are nice, however they are much too expensive for the price. There is a very valid reason why this complex has such a mix of negative reviews. Save your time and money and do not even apply!
  • by Vitaly Moran on 03/20/2019
  • Rating:1 Star Rating: Poor
  • 1 star is too generous for this place. If I can give them a negative star that would fit this place perfectly. Helen from management is a fraud, please do not fall for her fake smile as she is very deceiving. The two maintenance guys are scary looking and half as their work as much as possible. This place is so old that I hear the upstairs neighbors clearly. When they walk, talk, fart, etc. We (tenants) pay a hefty amenity fee for what? a litter box full of feces. When there's an issue on their part they place a letter on your door informing you they are mandatory going into your residence regardless if your home or not. I feel bad for the new people that moved in as they will hate this place with a passion and want to strangle their neighbors for keeping them up until 3 AM. The rent is expensive for such a dump I am embarrassed to be apart of this community. The five star ratings on this thread are fake, most likely created by the management team. Prospective renters BEWARE! you read it from me.
  • by Brittany lynn Graus on 07/30/2018
  • Rating:5 Star Rating: Excellent
  • I can not wait to join this community! Out of any apartment complex I have resided in, or looked into, this is by far the best fitted for me. The leasimg consultant, Helen, has made the application process painless and has been nothing but patient with my partner and I. I highly recommend this community.
  • by Darlene A Benson on 05/19/2019
  • Rating:5 Star Rating: Excellent
  • Home sweet home... I am finally settled in after 18mths. Maintenance is amazing here!!!